Q

What types of services are provided at Centerpoint Health?

A

Centerpoint Health offers primary care, dental care, and behavioral health to both children and adults. To learn more about the services offered, visit the services section.

Q

Do I need an appointment or can I just walk in?

A

Please call and schedule an appointment in advance. We will work with your schedule, and usually we will get you an appointment the same day. This depends on the provider's availability, however.

Q

How do I schedule an appointment?

A

You can schedule over the phone by contacting us at (513) 318-1188, or by talking to the receptionist at our front desk.

Q

Who do I call if I have questions about my treatment plan or my bill?

A

Please call our office at (513) 318-1188 and our receptionist will put you in touch with the right person to answer your questions.

Q

What happens if I miss my appointment?

A

If you are unable to make your appointment, please call us at (513) 318-1188. We ask that you cancel scheduled appointments 24 hours in advance so we can schedule someone else in that time slot. If you miss more than 4 appointments in 1 year without cancelling ahead of time, you will no longer be able to schedule appointments.

Q

Which health insurance plans do you accept?

A

We accept Medicare, Medicaid, and most types of public and private insurance. A complete list will be available soon. We also accept patients who do not have insurance.

Q

I don’t have insurance. What can I do if I can’t afford care?

A

While we do not provide free services, we are able to provide services at a discount for those in need. The amount of this discount is based on a sliding fee scale and it is determined by family size and documented household income

Q

How do I pay?

A

Co-pays are due in full at the time of your visit. As a service to you, we will bill your insurance company if insurance coverage is confirmed. We accept cash, check, and credit card payments. If you are unable to pay at the time of your appointment, tell the receptionist you are interested in a payment plan. We will set up a plan that works for you.

Q

What is behavioral health?

A

Behavioral health includes mental health and substance use services.