Patient Info

Patient Rights

As a patient, you have the right:

  • To receive quality health care regardless of your age, sex, religion, nationality, sexual preference, disability, health status, or income status;
  • To safe, considerate, and respectful care from all Centerpoint Health staff;
  • To receive complete information about your diagnosis, treatment, and prognosis in a manner you can understand;
  • To confidentiality of all information relating to your care and medical conditions, to the extent expected and permitted by law, including all records and communications;
  • To have special needs met, such as an interpreter to help with communication;
  • To be seen in a clean and safe environment;
  • To appoint a person to make health care decisions on your behalf in the event that you are unable to do so;
  • To make decisions and give instructions about your medical care in advance, and to have them followed;
  • To file a complaint about your care without fear of penalty and to have your complaint reviewed and, if possible, resolved.

Your responsibilities as a patient:

  • To provide, to the best of your knowledge, complete information about your symptoms, past illnesses, medications, and other matters relating to your plan of care;
  • To schedule and keep doctor appointments, or call to cancel your appointment if you cannot be there;
  • To notify Centerpoint Health of any changes in address, insurance, or family members;
  • To provide a current copy of your insurance card and notify Centerpoint Health when there are changes in insurance coverage;
  • To ask questions when you do not understand explanations about your care or services;
  • To be responsible for your actions if you refuse treatment or do not follow your service provider's instructions;
  • To be courteous and considerate of all Centerpoint Health staff and other patients.

 

Patient Concerns / Comments

We encourage patients that have an unresolved problem to contact a Centerpoint Health associate.  If the issue is not resolved, PATIENT CONCERNS / COMMENTS Forms will be located at the receptionist area at Centerpoint Health, 333 Conover Drive, Franklin OH 45005.